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Sometimes in an office environment (ie employee surveys) when delivering high numbers of emails at the same time, your corporate email server will falsely mark the incoming emails as spam and some of your intended recipients will not receive their surveys. This is usually in an effort to protect your organisation from actual spam and scam emails.

The way to overcome this problem is to ‘whitelist’ Tandem Surveys as a safe email sender prior to launching a survey. You company’s IT Administrator will know what to do an will possibly ask for the following details for the company’s email server:

Surveys on tandem are sent from noreply@tandemsurveys.com

If you are not the IT Administrator in your organisation, please refer this article to them and ask that the tandem surveys domain be whitelisted for all inboxes within your organisation.

For specific instructions on whitelisting email addresses and email domains in a corporate setting please refer to your mail server’s administration guide and follow the process outlined for your mail server.

Please see the following guides for reference on common platforms

• Microsoft Office 365
• Gmail For Business

If you are new to conducting surveys, you might be wondering about the best types of questions to use in order to be able to analyze the data properly.

A great place to start is simply to measure the level of ‘positivity’ that people feel about the things that you want to measure. For example, you might want to know if customers are satisfied with your services.  However, there are many aspects of your services that you might want to measure.  Our suggestion is to focus on how positive your customers are about the things that are most important to you (and them).

Let’s say you want to measure how well you are performing in the areas of purchase experience, post-sale service and how helpful the website was when first considering the product or service.  You can create three separate questions that are presented as a ‘scale’, and a range from negative to positive (a scale question).

What is also important is the way these questions are displayed to the person taking the survey. Scale questions are displayed horizontally, from left to right. We suggest always having the lowest number as the negative response on the left, and the highest number as the positive response on the right. This makes it easy for the person answering to answering to be clear about their choice.

You can measure positivity in a number of different ways using a number of different themes. For example…

Satisfaction.  From Very Unsatisfied to Very Satisfied

Excellence.  From Very Poor to Excellent

Likelihood.  From Very Unlikely to Very Likely

Agreement.  From Strongly Disagree to Strongly Agree

Of course, you can also make up your own.  The most important thing is that the question is easy to understand, and you present it in a way that allows the people answering to know exactly how they should answer the question.

And of course, if you need any help, simply get in contact with us.

Thank you for choosing to run your surveys with Tandem Surveys. One of the most common questions we get from our customers is about the best tips we can give for creating great surveys.

There are many different suggestions that you will find by doing a google search, however probably the most important tip we can give is to keep your surveys simple and clear. If the respondent doesn’t understand the question, or isn’t clear about which answer they should be giving, you will either get a non-sensical response or they will actually just stop doing your survey.

So what do we mean by simple and clear? Here are a few things to consider…

1. Keep the words simple and easy to understand. The easier it is to understand the question, the better the response will be.
2. Ask one thing per survey. For example, asking ‘How would you rate our service and product quality’ – this is actually two questions – one about service and one about product quality.
3. Keep it as short as possible. People will usually start to switch off after 5 minutes of a survey, so anything more than 7 or 8 minutes is going to start to experience problems with response rates.

There are plenty of other tips that we could give you, but you at least stick with these then chances are you will conduct a very successful survey.