Sometimes in an office environment (ie employee surveys) when delivering high numbers of emails at the same time, your corporate email server will falsely mark the incoming emails as spam and some of your intended recipients will not receive their surveys. This is usually in an effort to protect your organisation from actual spam and scam emails.
The way to overcome this problem is to ‘whitelist’ Tandem Surveys as a safe email sender prior to launching a survey. You company’s IT Administrator will know what to do an will possibly ask for the following details for the company’s email server:
Surveys on tandem are sent from noreply@tandemsurveys.com
If you are not the IT Administrator in your organisation, please refer this article to them and ask that the tandem surveys domain be whitelisted for all inboxes within your organisation.
For specific instructions on whitelisting email addresses and email domains in a corporate setting please refer to your mail server’s administration guide and follow the process outlined for your mail server.
Please see the following guides for reference on common platforms
